Find your answers | FAQ | Signstek

About product

Q: Is this digital door lock compatible with a 4-7/8" strike plate?

A: It will fit normal type strike plate if the hole is normal size for the latch.

Q: Is the keypad door lock waterproof?

A: It still works after raining.

Q: Does this have a key pad on both sides?

A: No, Just one way. Also you can keep fresh batteries in it and the spare key where you can still have accessed into whichever room you want. The door keypad works super great for your needs.

Q: How do I delete the factory code?

A: You can reset the code by following the instructions on the manual.

About Shipping

Q: Are all products free shipping at Signstek?

A: Yes, Free shipping service will be provided If you buy any product on Signstek.

Q: I bought the electronic door lock, When can I receive the product?

A: Signstek products will arrive in 7-9 days.

Q: Can the products be delivered to my country?

A: Signstek Products can be shipped to various regions in the United States, and not delivered to other countries

Q: Is my return shipping free?

A: If there is product quality problem, we will provide free return shipping. Or if you have other product problems, you could contact our customer service email:, we will provide best solution to solve your doubt.

After sales

Q: Will there be a return service at Signstek?

A: Each Signstek desk comes with on 14 days return service. If you want to learn more, Please visit:

Q: How long will I get a reply when I sent the email?

A: If receiving your message, we will reply you within 24 hours. There is a customer service center at Signstek who handle emails every day.

About order

Q: What should I do if I want to change or cancel my order?


  • If there is a problem with the order, you can contact us via e-mail, we will cancel the order and refund to you or exchange the item according to your requirements.
  • You may not be able to cancel the order by yourself due to website delivery system.

Q: Do you offer discounts or coupon code?

A: Of course! You can follow our on sale page to find what you want, we will provide many discounts to save more money for customer.

Also you could send e-mail to us to get 10% newsletter OFF.

Q: How do I use these coupons?


  1. First, select ‘buy it now’,
  2. Then enter the discount code and hit ‘Apply’,
  3. Finally you will see the total price is discounted.

Payment issue

Q: What payment methods are available?

A: Many payment methods will be available, you can refer to the following methods and credit cards are also accepted.

paypal, VISA, mastercard, maestro etc.